• Registering with 'do crafts'/ Log in & Out
• 'do crafts' magazine competitions
• Confirmation Emails
• UNREGISTER
• Technical - 'do crafts' website.
• My Password
• docrafts Videos.
• Website Prize Draw's
• Membership mailings
• Edit my Profile - How To
• Products Queries
• Member's Gallery FAQ & Terms
• Craft Talk
• Copyright
• Downloads
• Uploading your Photo
• Craft Box
• Event's, Goody Bags & becoming a 'do crafts' demonstrator
• Changing Email Address
• Trade/Wholesale Enquiries
• Press Enquiries
• Customer Service Enquiries
• Readers Stories
• Marie Curie Cancer Care appeal.

I have forgotten my password.

If you have forgotton your password and are unable to log into the site, click the 'Forgotton Password' link below the log in boxes on the home page and it will ask you to fill on your email address so we can send you your password within minutes!

What can I do as a member?

Becoming a member of the 'do crafts' community will enable you to receive free updates, enter this month's prize draw, use craft talk, create your own on-line craft box, rate and review projects and much more. Sign up today!

Will it cost me anything to register?

No, it is totally free to register with 'do crafts'.

How do I respond to a question on the Craft Talk board?

In order to post a response to a topic on the Craft Talk board, you must be logged in to our website. Then click on the 'Reply to Topic' link above the topic.

Will my details remain confidential?

Yes, your privacy is our concern. 'do crafts' will not share your information with any other unaffiliated companies. We do not sell it to other companies. Your details are held securely.

How do I log in?

To log in, type in the email and password (the same details you used when you registered), into the relevant boxes which appear to the right of the home page, or, click the 'My 'do crafts' link (top of the fixed menu to the left of your screens) and follow on screen prompts.

I cannot log in

Check your log in details. Your username is the eMail address you entered when you registered. Your password is the password you used when you registered. Have you checked the automatic eMail we sent you when you registered ?

I have registered but get an error when I log in?

If you are sure that you have used the corerct email address and password to log in then it could be your pc's security settings which are causing the error. If you run internet explorer do the following 1) click on the tools menu 2) Select internet options 3) select privacy then sites 4) type in www.docrafts.co.uk then click allow - this procedure will enable your pc to work with cookies from the docrafts website enabling you to log in. By only typing in the docrafts web address; you are retaining your security settings for all other websites. If you run Mozilla Firefox instead of internet explorer do the following to achieve the same results 1) tools 2) options 3) privacy 4) cookies 5) exceptions - add in www.docrafts.co.uk and click allow.

How do I unregister to the website and mailing list?

If you wish to unregister you need to log in to the website, by entering your details. You know when you are logged in because it will say 'Good Morning etc (your name)' under the 'do crafts' logo at the top centre of every page. Then click on the 'My 'do crafts' link on the fixed left hand menu and select the unregister tab. Once you have unregistered you will not be able to log into our site and will not receive any further mailings from us. Please do not use the junk mail option in your mail program. If several people from a single ISP click the junk mail option then everyone at that ISP will be prevented from receiving mail from docrafts.

The site has logged me out?

If you are logged in, then leave your pc for more than 20 minutes the web site will automatically log you out. This is both a security and performance requirement. When this happens, you will need to log in again.

I am having problems viewing the videos.

Try updating your Windows Media Player.You should download the latest version or update it via the application. Still having problems? please contact the video team at do crafts on 01202 811000

Where can I buy the docrafts magazine?

'do crafts' official stockists listed on our website should all stock the 'do crafts' magazine, however, it's always best to call before you travel, just to make sure. Go to www.docrafts.co.uk and click on 'stockists' to search for your nearest by postcode or county.

Who can I contact regarding my competition prize from 'do crafts' Creativity!

Please call the design team on 01202 811000.

How often is the docrafts magazine published?

The docrafts magazine is published every two months. From January - February, from March to April and from May to June. July - August, September - October and November - December

Where can I obtain back copies of the docrafts magazine?

I'm afraid we are sold out of back copies now, but you might find your local 'do crafts' stockist has some left. It's always best to call and check before you travel. Click on 'Stockists' for a listing of docrafts stockists, where you can search for your nearest one. Alternatively, use the following link for our mail order stockists: http://www.docrafts.co.uk/asp/stockist/mailOrder.asp We're afraid it's down to luck now if you are still able to find any back copies....they are few and far between!

I have registered but not recieved a confirmation email - why?

Once you register you should recieve a confirmation email which is sent to the email address you used when registering. You must respond to a confirmation email to activate your membership. If you have not recieved a confirmation email you need to ensure you have done the following checks; 1) Double check that the email you registered with is correct. 2) Many ISPs now classify mail from larger web sites as Junk Mail, so please check your Junk mail folder and if the docrafts mail has arrived there by accident then you should select the option to accept docrafts mail in future. 3) To ensure that you receive emails from 'do crafts' please remember to put website@docrafts.co.uk in your address book so your mail program knows who we are.

How do I unregister?

If you wish to unregister then you can from www.docrafts.co.uk. Simply log in and click on 'my docrafts' and then click on the log out/unregister tab. Here you simply need to follow the instructions to unregister!

I want to unsubscribe from docrafts.co.uk mailshots.

When you become a registered member of docrafts.co.uk you agree to receive emails from us regarding events, projects, promotions and more! To unsubscribe take a look at the bottom of your docrafts.co.uk emails or visit www.docrafts.co.uk and click on 'my docrafts'.

Why did I not receive my joining eMail

Mail does sometimes go missing, so please feel free to contact docrafts using the contact form. Many ISPs now classify mail from larger web sites as Junk Mail. So please check your Junk mail folder and if the docrafts mail has arrived there by accident then you should select the option to accept docrafts mail in future.

I have registered but get an error when I log in?

If you are sure that you have used the corerct email address and password to log in then it could be your pc's security settings which are causing the error. If you run internet explorer do the following 1) click on the tools menu 2) Select internet options 3) select privacy then sites 4) type in www.docrafts.co.uk then click allow - this proceedure will enable your pc to work with cookies from the docrafts website enabling you to log in. By only typing in the docrafts web address, you are retaining your secuity settings for all other websites. If you run Mozilla firefox instead of internet explorer do the following to achieve the same results 1) tools 2) options 3) privacy 4) cookies 5) exceptions - add in www.docrafts.co.uk abd click allow.

How do I change my email address?

To change any of your details at any time, you need to be logged in to our website. You know if you are logged in because it will say 'Good morning etc [your name],' under the 'do crafts' logo at the top of the page. Then click on the 'My 'do crafts' link on the fixed menu to the left of the page. This takes you to your member profile page, where you have an option of changing your email address and various other details. From now on you will be contacted at your new eMail address and you should use your new eMail address to login.

I am logged in under a different name.

You need to go to the 'My docrafts' link on the fixed left hand menu and select the 'log out' tab. Then you need to simply log in again.You should then see 'Good Morning etc (your name)' under the 'do crafts' logo at the top centre of each page. The computer will automatically log in the last person to use the website, if they are a registered user, unless you log out each time.

How do I print projects out?

Make sure your printer is turned on and connected to your computer. On the project page that you wish to print, click on the 'printer friendly page' icon, which opens another window. Print out this new window by going to 'File' and 'Print'. Your usual Print dialogue window should appear. If you wish to just print the templates click the Template icon and print in the normal way.

The templates are not printing, how can I print them?

Sometimes browsers play up and do not print templates properly, so by saving the image onto your computer and then using a painting or photo, drawing package to re-open them you can print them out that way.

I am registered with you but I still can't access the full 'do crafts' website.

Once you have confirmed your membership by clicking on your confirmation email sent by the 'do crafts' team you need to log out, close your browser and then log in again. This will then refresh your details to your updated confirmed membership details are set in place.

My password doesn't work - why?

1) When you register (since Jan '06), you will recieve a confirmation email, this will contain a temporary password which you must use when logging onto docrafts.co.uk 2) You can click from the confirmation email directly onto the site. 3) If you wish to change your temporary password visit the 'My do crafts' section of the site - this can be acessed by clicking the 'My do crafts' link at the top of the fixed menu to the left-hand side of the site, then selecting the 'edit my profile' tab. 4) If you forget your password you can either click the 'forgotton password link' on the site (which can be found just under the log in boxes on the home page), or, assuming you have not changed the temporary password, you can copy and paste the password from your confirmation email into the relevant password box when you log in. 5) When typing your password, remember it will only recognise exactly what you entered in the first place - please double check your spelling if you have a problem.

How do I enter the Prize Draw this month?

Firstly go to our home page at www.docrafts.co.uk. You will need to log in. You know if you are logged in because it will say 'Good Morning etc [your name],' under the 'do crafts' logo at the top of the screen. To log in, fill in your email and password into the relevant boxes which appear to the right of the home page or, click on the 'My 'do crafts' link and follow the on-screen instructions. Once you're logged in, you can enter the prize draw either by selecting the proze draw photo on the home page or by visiting the 'My 'do crafts' section of the site (from the fixed left hand menu). Then follow the on-screen instructions. It doesn't matter how many times you enter (or attempt to enter) as your name will be only put into the draw the once. If you are having trouble in entering the Prize Draw then visit the 'My 'do crafts' section of the site and click on Update your personal profile and make sure you fill in your full address.

I live in the Republic of Ireland but cannot enter the prize draw?

If you log in and go to the 'edit my profile' tab and then select 'edit my profile' there is a box that can be ticked to indicate that you live outside of the UK. Then click update, when you come to enter the prize draw it will now allow you to enter by bypassing the selection of a stockist.

I have logged in and my address is registered but I still cannot enter the Prize Draw

Once you have confirmed your membership by clicking on your confirmation email sent by the 'do crafts' team you need to log out, close your browser and then log in again. This will then refresh your details to your updated confirmed membership details are set in place.

I no longer wish to recieve these mailings.

If you do not wish to recieve the 'do crafts' emails then you will need to unsubscribe. Joining the 'do crafts' website means that we keep you updated with fresh ideas and 'do crafts' news which does mean that we send you these mailings.

Why did the docrafts newsletter appear in my Junk Mail folder

If you are using a mail provider such as Hotmail, you may find that Hotmail has incorrectly classified your docrafts mail as Junk mail. To prevent this happening in future, open the mail and select the option that accepts mail from docrafts.co.uk. In Hotmail you can click the "Not Junk" button. Most web mail providers all you to set options. You need to add docrafts.co.uk or website@docrafts.co.uk as a member of your trusted list.

How do I edit my profile or change my password?

To edit your profile, change your password, edit your address, upload a photo or change your name you need to click on the 'My 'do crafts' link at the top of the fixed menu to the left hand side of the site. Then select the 'Edit my Profile' tab.

Can I buy products from you?

The docrafts site is a non selling site and has been designed to inspire both new and existing crafters with projects and ideas. If you wish to purchase products, we have set up a docrafts stockist listing on the site so you can search by county. Go to www.docrafts.co.uk and click on the 'Stockists'link to find your nearest.

Can I buy your products mail order?

Yes, our products can be purchased mail order from a number of Docrafts stockists listed on our site under the following link: http://www.docrafts.co.uk/asp/stockist/mailOrder.asp

'I would like to use aqua glass paints NO: 51016/7 also a siver metallic glass paint to decorate ''motifs'' on glass tealight holders to be used at my son's wedding. Will the paint withstand the ''heat'' from the candle inside.

Yes both the aqua glass paints and the silver aqua glass outliners are suitable for this purpose.

The aim of the gallery

The aim of the user’s gallery is to enable ‘do crafts’ members to be able to upload and share their crafty projects with other members. To upload a project you need to be a member and logged in.

How do I upload a photo?

Click the 'Upload Your Image' link and follow the on-screen instructions. Your photo must be no larger than 1Mb or 1,000kb. The website will modify the dimensions of your project to suit the gallery requirements. Use only plain letters, no odds e.g. & and keep the number of characters in the your file name below 10.

Why is my project not showing?

The 'do crafts' team need to check all project photos and content before they are made live. Check that the photo you uploaded did not exceed the 1Mb requirment.

How do I get my photo to appear next to my project?

When you are logged in, click the 'My 'do crafts' link at the top of the fixed menu to the left of the website and click the 'My Craft Talk' tab. At the bottom of this page, there is a link for you to upload your photo. Follow the on-screen instructions. To edit or add to your profile, click the 'Edit my profile' tab in 'My 'do crafts'. We advise that you do not divulge any information that is confidential to you as this site is viewed by thousands of people.

Why do I have two projects the same?

Please check that the photos you have uploaded are all named differently. The software for the gallery is set up so that photo names can be duplicated when posted by different people e.g. Hannah uploads dog.jpg and so does Joanne. The site recognises the images are different as they are uploaded by two people and shows them accordingly. However, if the same person uploads two photos called e.g. dog.jpg for two different projects the web will not recognise the difference and will show the same image twice.

How many projects can I upload?

You can upload as many projects as you wish.

How do I find specific projects?

You can use the search boxes at the top of the page to define whether you want to look at e.g. birthday cards or scrapbook pages using e.g. more than 4 photos. By default, projects are displayed in order of date they were uploaded – hence the most recently uploaded project will be at the top of page one.

How do I post a question on the Craft Talk board?

If you are already a registered member, you will need to make sure you are logged in before you try and post a message on the board. You know if you are logged in because it will say 'Good Morning etc [your name]' under the 'do crafts' logo at the top of the page. It's probably easier to log in when you first visit the website on our home page. Click on the 'My do crafts' link on the fixed left hand menu and select the log in option. When you are within Craft Talk select a forum you are interested in (eg. card making) and you will see the option 'Post New Topic'. Click on this and follow the on-screen instructions.

I can't seem to use craft talk as I have not had a confirmation email. Can you help?

Under the new system we require that members be confirmed.You must respond to a confirmation email, this is to help us prevent abusive users posting having given us bogus contact details. For all existing members before the switch over you have been set up as having responded to a confirmation email as you joined before we had this process. I would suggest you either check any junk folders you may have or log out, close your browser and log in again, this should clear any problem with Craft Talk ect.

Why do I keep getting logged out?

Due to the minority posting upsetting messsages on Craft Talk we have had to increase the security to help prevent this from happening. As a result of this, you need to enter the website via the home page (www.docrafts.co.uk), log in, then enter the craft talk pages. This ensures that you remain logged in and can post and answer messages during your session on Craft Talk.

Also for security reasons, the site runs 20 minute sessions - therefore, if you leave your pc unattended for more than 20 minutes, the site will log you out. You will therefore need to log in to continue using Craft Talk on your return.

Bookmarking Craft Talk Pages

If you wish to bookmark Craft Talk you need to visit www.docrafts.co.uk and log in - then bookmark the CRAFT TALK HOMEPAGE (this is the first page you come to when you click the craft talk tab at the top of the site). This will ensure, that when you click your bookmarked link, you will return to the site as a logged in user enabling you to use Craft Talk.

IF YOU BOOKMARK ANY OF THE OTHER CRAFT TALK PAGES, THE SITE WILL NOT RECOGNISE YOU WHEN YOU RETURN even if you were logged in when you bookmarked the page. You will then most probably experience difficulities posting and replying to messages.

If you already have already bookmarked a Craft Talk page and are experiencing difficulties, the best course of action is to delete your bookmark, visit www.docrafts.co.uk, log in, then bookmark the Craft Talk homepage.

How to I send a private e-mail to somone who's posted a question on the Craft Talk board?

Just click on 'click here to send private message to [their name]' which appears below their message. On the new screen type your message into the box and click on 'Send E-mail'. This will send the email to their inbox.

Can I edit my message?

Yes, you have the option to check your message before it goes live - just follow the on-screen prompts. Alternatively, you can click on the 'edit' button on your exisiting messages and edit them.

Can I delete my message?

Yes, click on the dustbin logo on your messages and it will be deleted.

How do I load up my photo?

Visit the 'My 'do crafts' section of the website (from the fixed left hand menu) and select 'My Craft Talk'. Click on the relevant upload you photo link and follow the on-screen instructions. Photos will all be checked for content by the 'do crafts' team before they go live so there will be a delay until this has happened.

How do I add a buddy to my list?

Simply click on either a member's name or photo to view thier profile then click on the 'add to my buddy list' link. You can then view your buddies in the 'My 'do carfts' section of the site under the 'My Buddy List'

Terms & Conditions

Craft Talk is... A way for people who enjoy crafts to share and trade ideas. A way for crafters to keep in touch. Craft Talk is not... A place to advertise your services or products. To upset and offend other users. It is up to you... To reveal your identity. docrafts.co.uk does not reveal your identity in message board postings, we protect your identity (Joan of Dorset). If you put your contact details in a posting this is your decision. To post a message. If you do not want to hear other people views on a subject you should not post your views on the subject. To decide whether to visit sites referred to on Craft Talk. External sites are not checked by 'do crafts' and you visit them at your own risk. To maintain proper internet security measures. You should have installed appropriate anti-virus products and they should be up to date, particularly before visiting website that you are not sure about.

Are you unhappy about a posting?

If you are unhappy about a posting... Notify docrafts.co.uk using the contact us form OR by clicking on the red triangle logo next to each message. Please tell us the time and date of the of the message and the title. Also if you can let us have the address of the page (the text in the address bar) We will then review and if necessarily remove the message. docrafts.co.uk does not moderate Craft Talk. docrafts.co.uk can only be contacted during office hours Monday to Friday.

Legal Disclaimer

LEGAL DISCLAIMER: 'do crafts' Craft Talk accepts no liability of legal consequences that arise from the Message Boards (e.g. libel, slander, or other such crimes). All posted messages are the sole property of their respective authors. The maintainer does retain the right to remove any and all message posts, for whatever reasons. Under no circumstances is the maintainer, nor creator of these Message Boards to be held liable for any wrong-doings that occur from the usage of these Message Boards. People that post messages to this Forum are not to libel/slander nor in any other way depict a company, entity, individual(s), or service in a false light; should they do so, the legal consequences are theirs alone. Never assume that you are completely anonymous and cannot be identified by your posts.

Advice and Opinions Posted on Craft Talk

'do crafts' are not responsible for any advice or opinions quoted in messages on craft talk. We take no responsibility for advice given. Messages and opinions do not necessarily reflect the opinions of the organisation. We reserve the right to remove distasteful or offensive messages.

I am registered with you but I still can't access Craft Talk!

Once you have confirmed your membership by clicking on your confirmation email sent by the 'do crafts' team you need to log out, close your browser and then log in again. This will then refresh your details to your updated confirmed membership details are set in place.

Can I sell cards I have made using your stamps ?

You can make as many cards for sale as you like using the Anita's / Papermania stamps. You DO NOT have permission to copy (replicate) an Anita's design onto another stamp for sale.

With Whispers (See D's) an individual can make up to 200 cards of the same design using the Whispers stamps. You must then change your design, maybe by repositioning the stamp images and colours.
Again, you MAY NOT copy the stamps to reproduce stamps for sale..

With Anita's outline stickers you may make cards and sell them, but you MAY NOT copy the designs and make other stickers and products as it is the designs that are under copyright.

Promoting/suggesting and using images subject to copyright...

It is our policy not to allow users to promote or suggest sources of images that are subject to copyright where the intent appears to be an infringement of copyright. Messages that do this will be removed and persistent offenders may be blocked.

What software do I need to read the downloads?

You need to have adobe reader version 5 or higher to read the downloads. Most pc's come equiped with this industry standard software. If you do not have it on your system, or, have an earlier version, then you can download the updated software for free from www.adobe.co.uk

I requested the download but have not recieved it yet?

Check that the email address shown after you request the download is correct. If it is not, visit the 'My 'do crafts' section of the site and click the edit my profile tab. You can update your email address here. If you still do not receive the download, check that your email address is correct and that you have download@docrafts.co.uk in your address book. Some anti spam programs will block mail that is not in your address book.

I recieved the download but it reads as jumbled numbers and letters?

This is becasue your mail client is not decoding the email correctly. If you have an option on your mail program to activate 'uudcode' then select this to resolve the problem. uudcode enables files such as pdf's to be embedded in an email enabling you to open them using the relevant software on your pc.

What size can my photo be?

Your photo must be 100 pixels by 100 pixels or 3.53 cm x 3.53 cm and can be no larger than 30kb for it to be displayed on the site. This is to help ensure maximum performance for all our users. Use only plain letters, no odds e.g. & and keep the number of characters in the your file name below 10.

Why is my photo not appearing?

For obvious reasons, the 'do crafts' team need to check all images before they go live on the site. Until you photo has been approved, it will not appear. This process should not take longer than 48 hours. Your photo may also not appear if it has exceeded the maximum dimensions and file size.

Why can't I view or add projects in my Craft Box?

To view or save projects into your Craft Box you must first make sure you are logged into our website. You know when you are logged in because it will say ‘Good Morning etc (Your Name)’ under the do crafts logo at the top of every page. Once you are in your chosen project, top tip, video, event or product please click on the 'add to my craft box' link at the top of the page. A message will appear on your screen confirming that the itme has been saved into your craft box. If you are trying to save the project into your craft box from your email then it may not let you, so visit www.docrafts.co.uk and do it this way.

I am registered with you but I still can't access my Craft Box!

Once you have confirmed your membership by clicking on your confirmation email sent by the 'do crafts' team you need to log out, close your browser and then log in again. This will then refresh your details to your updated confirmed membership details are set in place.

How can I find out if there is a 'do crafts' event taking place in my area?

You will need to be logged into the website. You know when you are logged in because it will say 'Good Morning etc (your name)' Under the 'do crafts' logo at the top of the screen. Click on the Events tab and select your county. You will then be given a list of events taking place near to you. This is kept up to date at all times.

How can I find out if there is a 'do crafts' event taking place in my area?

You will need to be logged into the website. You know when you are logged in because it will say 'Good Morning etc (your name),' under the 'do crafts' logo at the top of the screen. Click on the Events link and select your county. You will then be given a list of events taking place near to you. This is updated all the time so keep checking it! If you are a registered user of www.docrafts.co.uk then we will email you with details of forthcoming events in your area prior to the event day.

Can we have a 'do crafts' event at our craft evening

We are only able to organise demonstrations at stores which subscribe to and supply a certain range of products. The only way to work around this would be if a recommended 'do crafts' store (as listed on the website under the 'stockists' link) was able to support your organisation and sponser the 'do crafts' event. You would need to contact your local stockist to ask if they would be prepared to do this, terms and conditions do apply.

No 'do crafts' event in your area

We only organise 'do crafts' demonstrations at store which sell a particular range of products. The demonstration are organised by the 'do crafts' team once a request from a store is received. If you have a stockist in your area you may want to let them know that there is a demand for demonstrations as they may not realise the interest. If they then get in contact with Rebecca Turnbul via the contact us form and we can discuss and organise a 'do crafts' demonstration for them!!

How do I become a 'do crafts' demonstrator?

To become a ‘do crafts’ demonstrator we do advice that you have a sound interest in crafts and also good people skills. We would ask that you to attend a 2 day training course here at Verwood in Dorset, will cover the products you would be demoing in the stores that are local to you If you would like further information on becoming a 'do crafts' designer please click on the 'contact us' on the next page (Click more answers at the top of this section). Thank you for your interest.

How do I change my email address?

To change any of your details at any time, you need to be logged in to our website. You know if you are logged in because it will say 'Good morning etc [your name],' under the 'do crafts' logo at the top of the page. Then click on the 'My 'do crafts' link on the fixed menu to the left of the page. This takes you to your member profile page, where you have an option of changing your email address and various other details. From now on you will be contacted at your new eMail address and you should use your new eMail address to login.

Im interested in purchasing products.

If you have a shop we will be able to deal with you direct. If this is the case, please contact Customer Care on 0845 450 3900 or email info@designobjectives.com and we will be happy to advise you. If you are a small business and would like to buy wholesale, please contact Magna Craft on 01730 815555 - they carry all of the 'do crafts' products. If you are looking to purchase craft products for your own use, visit the 'do crafts' website stockists page to find out details of your nearest stockists.

ALL MEDIA

Please email Public Relations Manager Emma Collins at emma.collins@docrafts.co.uk Thankyou

I have a faulty product/dissatisfied with a product

Please visit or contact the store that you purchased this item from to work something out. If the problem is unable to be resolved then please send the product along with a cover letter to Design Objectives.

I have a story that i would like to share. Can i send it in?

We love hearing your stories so please email them to emmab@docrafts.co.uk and send in a photo of yourself too! Your story could end up in the 'do crafts' magazine or up on the 'do crafts' website to inspire 'do crafts' readers.

I have a top tip that I would love to share with other readers.

We love reading your top tips and ideas so get them sent in to emmab@docrafts.co.uk along with a photo of yourself and your top tip! Your top tip could end up in the 'do crafts' magazine or on the 'do crafts' website to inspire other 'do crafts' readers.

Where can i get more card bags for the appeal?

If you cant get them from your local stockist then simply send them in without the bags to Design Objectives and we will bag them up here or contact us by email or telephone with your full address and details.